To meet and surpass the expectations of its stakeholders, comply with all relevant regulations and industry requirements.
Okra is committed to maintaining and improving information security, business continuity and service management processes by adopting an integrated management system.
This provides a framework for integration of the ISO 27001:2022, ISO 22301:2019 and ISO 20000:2018 standards.
Overview
Objective 1
To ensure uninterrupted availability of all key business resources required to support essential (or critical) business activities.
Objective 2
Reduce number of business continuity high priority risks on OKRA TECHNOLOGIES LIMITED’s risk register.
Objective 3
Provide for an orderly and expedited recovery/continuity of critical business processes after a disruptive incident within 6 hours.
Objective 4
Provide training in business continuity for key resources.
Information Security Management System
Objective 1
Reduce or avoid information security breaches and related loss.
Objective 2
Ensure Compliance with Okra Technologies Limited’s Contractual, Regulatory, and Legal requirements and reduce information security related regulatory sanctions/penalties.
Objective 3
Ensure Information collected, held, and used by the organization is appropriately protected and available in line with business requirements.
Objective 4
Improve information security culture and consciousness in the organization.
Service Management System
Objective 1
Achieve 95% of IT services delivery target in line with business requirements.
Objective 2
Achieve 99% of IT services uptime in line with business requirements.
Objective 3
95% optimization of IT assets, resources and capabilities, leveraging on maximized utilization and availability of our critical service assets.
Objective 4
Improve IT service agility by ensuring 90% successful changes.